I have a single user who's outlook desktop app Inbox keeps reverting to the All/Unread view instead of Focused/Other and the option to show focused inbox being blank.ĭo you mean that the 'Show Focused Inbox' option is disappeared?ĭo other user in your organization encounter the same issue?īased on my test on Outlook 365 with Microsoft 365 account/ account, the Focused inbox can be displayed normally. Re-authenticating to outlook and office (This worked occasionally after repeating the steps including clearing their credentials from credential manager but the issue would always come back)ĭo you mean that sign out and sign via File>Office account? Or remove your accounts and add it again? We are a hybrid AD environment with users being created locally and then synced to 365 through Azure AD Sync On their phone and in OWA focused inbox is always present and they have never had any issues with it disappearing there.

Using PowerShell to to set focused inbox to True, verified that it is still set to true when it reverts back to the All/Unread state. Creating a new mail profile in windows (This has been the most reliable fix so far however the past week it will only last about a day before focused inbox is gone again) Re-authenticating to outlook and office (This worked occasionally after repeating the steps including clearing their credentials from credential manager but the issue would always come back) -Disabling 'Store my Outlook Settings in the cloud' in outlook options Office Repair Quick and Full (We obviously cannot try this repeatedly due to the down time it was cause for our other users so it is relegated to our maintenance windows) Our current version info is: Version 2205 (Build 15225.20204). Our users primarily access their email through the Outlook for 365 desktop client via a RDS/Terminal Server but they also have access to their mail through OWA.

We have tried all the most, if not all, the fixes I could find posted across the forms but I'm hoping someone here has had a similar experience. I have a single user who's outlook desktop app Inbox keeps reverting to the All/Unread view instead of Focused/Other and the option to show focused inbox being blank (They prefer the Focused inbox).

My show focused inbox disappeared