You can make a return the same way you would with your plastic card today by contacting the merchant directly. How do I make returns with purchases I’ve made using Google Pay? You can then re-add your card, as you did initially to make it active again. If, for some reason, Chase could not re-add your new card to the existing Digital Account Number (Token), you'll see a notation in the Google Pay App that the card isn't active for use. Whether your card is replaced because it is lost or stolen, or if the card has expired, in most cases your new card will be automatically associated to the existing Digital Account Number (Token) in your device, and continue to be used for payments in Google Pay. You'll then have to register your cards to your new device to use Google Pay, the same way you registered the first time What happens when my card is replaced? If you replace or update your device, deactivating your old device will delete the Digital Account Number (Token) associated with the old device. What happens when I replace or update my device? You can also call Chase, and we’ll assist you with suspending the cards in Google Pay, allowing you to continue to use your plastic cards.

If your phone is lost or stolen, you can lock your phone and suspend Google Pay by using the Find My Device. If you ordered your card more than 5 days ago, please call us using the number on your statement. We'll send you a replacement card that will arrive within 3-5 days. To request a replacement card, choose Replace card and follow the instructions.

Go to /customerservice for call center hours.

Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800- 935-9935.Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432- 3117.

Separate contact information exists for Credit Card and Personal Banking accounts.

My google pay account